FAQ Table of Contents
As a Ballscriber you have several options when it comes to managing your subscription including pausing, changing shipping, swapping products or canceling. You can access all these options by visiting your Ballsy customer portal.
Please note that having a product subscription does not mean you have a Ballsy account. Typically, if you’re having trouble logging into your account it is because you do not have an active account. You can create an account by going here and registering using the email address you used when making your initial purchase.
Once you've done that you'll be able to access your order history and fully control and/or cancel your subscription.
All orders are shipped from our fulfillment partner in Michigan.
How long does processing & shipping take?
Processing Times
We ship all orders within 1 business day of the order being placed, however, we often ship the same day during non-holiday seasons such as Christmas and Valentine’s Day.
Shipping Times
Shipping times can vary greatly depending on what shipping method you have chosen when placing your order. For example, FedEx Smartpost can take anywhere from 4 - 12 business days depending on peak shipping seasons. When possible, we always recommend our FedEx 2 Day Flat rate as it’s often only a few dollars more than SmartPost and will arrive much quicker.
How do I manage my Ballcoins and Rewards?
Please note that currently managing or reviewing your Ballcoin balance can only be done from a laptop and not a mobile device.
To get started, log into your Ballsy account. From there you should see a BALLCOIN button on the bottom left-hand side of your screen. Click that.
From this pop up menu you should be able to see your current Ballcoin balance, rewards available for Ballcoin redemption, referral link and current Baller status.
How do I find and manage my Referral Link?
Please note that currently you can only find your referral link when logged in from a laptop and not a mobile device.
To get started, log into your Ballsy account. From there you should see a BALLCOIN button on the bottom left-hand side of your screen. Click that.
From this pop up menu you should be able to see "Referrals". This section will provide you with a personalized link in which you can share to give your friends a $5 credit as well as earning you $5.00 in credit for future purchases.
What is your most popular Nut Rub scent?
All of our Nut Rub scents are nothing short of incrediball, however, our customers typically recommend Ocean & Air as well as Forest & Fields as their favorite scents.
For your convenience, we’ve listed descriptions for all of our scents.
OCEAN & AIR - Aquatic Life | Coriander | Lavender
DRIFT & DUNES - Sandalwood | Cardamom | Leather
FOREST & FIELDS - Eucalyptus | Mint | Black Pepper
SUN & SURF - Santal | Oakmoss | Leather
CITRUS & CEDAR - Cedar | Burnt Lemon | Oakmoss
SMOKE & SUEDE - Leather | Cedarwood | Amber
